lxbet's Privacy Policy
lxbet is fully transparent about how your personal information is collected, stored, and used. This document describes our commitment to protecting your information in detail.
Introduction & Scope
This privacy policy applies to all services and operations of the lxbet platform. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.
lxbet believes that your personal privacy is a fundamental right. That is why we take the greatest care in how we collect and use your information. This policy has been prepared in accordance with applicable laws and regulations in Bangladesh.
This policy may be updated from time to time. For important changes, we will notify you at your registered email address. The latest updated version will always be available on this page.
What Information We Collect
lxbet collects only the information that is necessary to provide our services. We may collect the following categories of information:
a) Personal Identification Information
- Your full name and date of birth
- Email address and username
- Postal address (for verification purposes if required)
- National ID or passport number (for identity verification)
b) Financial & Transaction Information
- Payment method details — information related to bKash, Nagad, Rocket, or bank accounts
- Deposit and withdrawal history
- Transaction amounts and timestamps
c) Technical Information
- IP address and device type
- Browser type and operating system
- Time spent on the platform and pages visited
- Information obtained from cookies and similar tracking technologies
d) Gaming Activity Information
- Bet amounts and outcomes
- Preferred games or categories
- Session duration
Purpose of Using Information
lxbet uses the collected information for the following purposes:
Service delivery and operations
We need your information to create and manage your account, process transactions, and provide gaming services. This information is essential to confirm transactions when making deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Identity verification and security
We verify your identity to prevent fraud and unauthorized access. This ensures the security of your account and funds. This verification is also required as part of the Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
Customer support
When you contact us through our 24/7 live chat or email support, we use the relevant information to properly resolve your request.
Responsible gaming
By analyzing your gaming activity data, we identify potentially risky behavior and provide assistance when needed. This is part of our responsible gaming commitment.
Compliance with legal obligations
We may use your information to comply with applicable laws and regulations and to respond to requests from regulatory authorities.
Data Storage & Security
lxbet follows the highest industry standards to protect your personal information. Our security framework is built on the following elements:
- SSL Encryption: All data exchanged between our platform and your device is protected by 256-bit SSL encryption.
- Secure Servers: Your data is stored in high-security data centers with both physical and digital security measures in place.
- Access Controls: Only authorized staff who need access to information for their work are able to view your data.
- Regular Security Testing: We conduct regular security audits and penetration testing.
- Password Hashing: User passwords are never stored directly; they are transformed using strong cryptographic hash functions.
Data Retention Period
We retain your information only for as long as it is necessary to provide services or to fulfill legal obligations. Even after your account is closed, certain information may be retained for a specified period as required by law.
Sharing Information with Third Parties
lxbet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment processors
The necessary financial information is shared with the relevant processing institutions to complete transactions through bKash, Nagad, Rocket, and bank transfer services. These third parties are obliged to follow their own privacy policies and security rules.
Technology service providers
We work with trusted partners for technical services such as server hosting, data analytics, or customer support software. These organizations process data only in accordance with our instructions and under contractual confidentiality terms.
Legal obligations
We may disclose information when required to comply with a court order, a request from an investigating authority, or applicable law. In such cases, we will provide only the minimum information legally required.
We never transfer your personal information to advertisers, data brokers, or marketing companies.
Cookies & Tracking Technologies
The lxbet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.
Types of cookies we use
- Essential cookies: These are necessary for the core functions of the website, such as maintaining login sessions and keeping security features active.
- Functionality cookies: Used to remember your preferences and settings and to provide a personalized experience.
- Analytics cookies: Used to understand which pages are used most and to monitor the performance of the platform.
Cookie controls
You can block or delete cookies by changing your browser settings. However, please note that disabling certain cookies may cause some lxbet services to not function correctly.
Your Data Rights
As a lxbet user, you have the following rights over your own information:
Right of access
You have the right to know what information we hold about you. Upon request, we will provide a copy of your personal information.
Right to rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Please contact our support team.
Right to erasure
You have the right to request the deletion of your information in certain circumstances. However, we may be required to retain some information for a specified period due to legal obligations.
Right to object to processing
You have the right to object to the use of your information for marketing communications or non-essential activities.
To exercise these rights, contact us at: [email protected]
Protection of Minors
lxbet is a platform strictly operated for users aged 21 and above. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all collected information.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes & Updates
lxbet may revise this privacy policy from time to time to keep up with changes in technology, law, or our services. For important changes, we will notify you in advance via your registered email address.
Your continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Last reviewed
This privacy policy has been most recently reviewed and updated. For any questions, please contact our support team.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. lxbet's data protection team is always ready to respond to your requests.
Live chat support
Get instant support in Bengali and English, seven days a week, twenty-four hours a day.
For more information, please also read our About Us, Terms & Conditions, and Responsible Gaming pages.